Privacy Policy
Last updated: November 2026
Brand Brown Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with and the choices and rights you have.
It applies when you visit our website, contact us, enquire about our services, work with us as a client or subscribe to Brownie Points.
1. Who we are
Brand Brown Ltd is the organisation responsible for the personal information collected through this website and in connection with our business.
Brand Brown Ltd
12 Old Bond Street
London
W1S 4PW
Email: hello@brandbrown.co.uk
Telephone: 020 3675 2424
Company registration number: 10668212
Registered in England and Wales.
For questions about this Privacy Policy or how we handle your information, please contact us using the details above.
2. The information we collect
Depending on how you interact with us, we may collect the following information:
When you contact us or make an enquiry
– Your name and business name.
– Your email address and telephone number.
– Information about your business, requirements or project.
– Any other information you choose to include in your message or correspondence.
When you work with us
– Contact and business details.
– Information relating to proposals, projects, services and agreements.
– Correspondence, feedback and records of work undertaken.
– Billing and payment information where relevant.
When you subscribe to Brownie Points
– Your email address.
– Your name, if you choose to provide it.
– Your subscription preferences and records of your consent.
– Information about whether you open or interact with our emails, where this tracking is enabled.
Brownie Points is our occasional email update featuring marketing, communications, branding and design ideas, news and things worth sharing. You can unsubscribe at any time.
When you visit our website
We may collect technical information such as your IP address, browser type, device information, pages visited and how you use our website. Some of this information may be collected through cookies and similar technologies, subject to your cookie preferences and applicable requirements.
3. How we use your information
We use personal information for the following purposes:
– To respond to enquiries and requests.
– To provide proposals, quotations and information about our services.
– To deliver and manage our work for clients.
– To communicate with clients, prospective clients and business contacts.
– To administer our business, including invoicing and record keeping.
– To send Brownie Points to people who have subscribed.
– To understand how visitors use our website and improve its content and performance.
– To maintain the security of our website and business.
– To meet legal and regulatory obligations.
We do not sell your personal information to third parties.
4. Our lawful basis for using your information
Data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we rely on the following:
Contract
Where we need to use your information to provide services, manage a client relationship or take steps towards entering into an agreement with you.
Legitimate interests
Where using your information is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
This may include responding to relevant business enquiries, maintaining business relationships, managing our operations and improving our services.
Consent
Where you have actively agreed to something, such as subscribing to Brownie Points or accepting non-essential cookies where consent is required.
You can withdraw your consent at any time.
Legal obligation
Where we need to process or retain information to comply with legal or regulatory requirements, including financial and tax record keeping.
5. Brownie Points and email marketing
If you subscribe to Brownie Points, we will use your email address to send you occasional updates from Brand Brown.
We use Mailchimp to manage our email subscriptions and distribute our newsletters. Your information is processed by Mailchimp on our behalf for this purpose.
We will not add you to our newsletter mailing list simply because you have contacted us or become a client.
Every marketing email will include an unsubscribe option. You can also ask us to remove you from the mailing list by emailing hello@brandbrown.co.uk.
If you unsubscribe, we will stop sending you marketing emails. We may retain a limited record of your request to ensure that we respect your preference.
6. Cookies and website analytics
Our website may use cookies and similar technologies to make the website work, understand how visitors use it and improve the experience.
These may include:
– Essential cookies required for the website to function.
– Analytics cookies used to understand website traffic and visitor behaviour.
– Third-party cookies or technologies associated with embedded content or other website features, where applicable.
Where consent is required, non-essential cookies will only be used after you have given permission. You can change your preferences through our cookie settings.
For more information, please see our Cookie Policy.
7. Who we share your information with
We may share personal information with trusted third-party service providers where this is necessary to run our business or deliver our services.
These may include:
– Mailchimp, for managing Brownie Points subscriptions and email communications.
– Website hosting and technical support providers.
– Website analytics providers, where enabled.
– Email and business administration service providers.
– Accountants, professional advisers and other relevant service providers.
We may also disclose information where required by law, to protect our legal rights or in connection with a business restructuring or transfer.
We expect service providers handling personal information on our behalf to protect it and use it only for the agreed purposes.
8. International transfers
Some of the service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection law. This may include relying on an adequacy decision or appropriate contractual safeguards.
Further information about relevant safeguards can be requested using the contact details in this policy.
9. How long we keep your information
We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including to meet legal, accounting or reporting requirements.
For example:
– Enquiry information is kept for as long as necessary to respond and manage any resulting business relationship.
– Client and financial records are retained for the periods required by applicable legal and accounting obligations.
– Brownie Points subscriber information is retained while you remain subscribed. If you unsubscribe, we may keep a limited suppression record so that we do not contact you again by mistake.
– Website analytics information is retained in accordance with the settings and retention periods of the analytics service being used.
When information is no longer needed, we will securely delete it or anonymise it where appropriate.
10. How we protect your information
We take reasonable technical and organisational steps to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes and to the service providers who help us operate our business.
No method of transmitting or storing information online can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
11. Your data protection rights
Under applicable data protection law, you may have the right to:
– Access the personal information we hold about you.
– Correct inaccurate or incomplete information.
– Request deletion of your personal information in certain circumstances.
– Restrict how we use your information in certain circumstances.
– Object to certain types of processing, including processing based on legitimate interests and direct marketing.
– Request data portability*where the relevant legal conditions apply.
– Withdraw consent where we rely on your consent to process information.
You can exercise your rights by contacting us at hello@brandbrown.co.uk.
We may need to verify your identity before responding to a request. We will respond within the time required by applicable data protection law.
You can unsubscribe from Brownie Points at any time using the link in our emails.
12. Making a complaint
If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to address it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk/
Telephone: 0303 123 1113
13. Links to other websites
Our website may contain links to other websites, including social media platforms and third-party services.
We are not responsible for the privacy practices or content of external websites. If you follow a link to another website, we recommend reading its privacy policy.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
15. Contact us
If you have any questions about this Privacy Policy or how Brand Brown handles your personal information, please contact:
Brand Brown Ltd
Email: hello@brandbrown.co.uk
Telephone: 020 3675 2424
12 Old Bond Street, London, W1S 4PW